Director, Program Management - SEO
ExpediaExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to the team
We create and deliver an aligned, dedicated marketing strategy to fuel each Expedia Group brand's success. Since our travelers interact with us through our brands, we have a brand focus in our marketing, while leveraging the scale and efficiency we’ve built in functional expertise.
The Director of Program Management will play a crucial role in leading and driving the execution of complex initiatives that underpin our broader SEO business, platforms and initiatives. They will collaborate with cross-functional teams, manage a team of program managers, and work closely with product and engineering teams to deliver innovative solutions that enhance our customer experience and drive business growth.
They should know how to motivate team members to drive cross-organizational initiatives forward, delving into details as necessary and delegating responsibly to a team of independent, creative, and ambitious program managers. They are responsible for managing a team of program managers across US and India to shape our delivery culture and lead the program management function across our organization. This team has developed strong partnerships with our stakeholders, moves quickly, makes iterative improvements, is agile, has technical excellence, and gathers customer feedback early and often.
In this role, you will:
Lead and mentor a team of program managers, fostering a culture of collaboration, innovation, and operational excellence
Assign program managers in roles and assignments that stretch their capabilities and empower personal and career development
Establish and maintain clear roles and responsibilities and best practices for program management, driving continuous improvement in processes and methodologies
Define and drive the strategic direction of technical programs, aligning them with business goals, key metrics and customer needs
Collaborate with engineering, product, and design teams and guide the team to develop project plans, set milestones, and manage program execution from initiation to delivery, adjusting priorities, mitigating risks, timelines, or resources as needed
Enable optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized, which should differ and how to enable the team in achieving efficiencies
Manage stakeholder communication and expectations, ensuring transparent and effective reporting on program progress, risks, and mitigations
Lead and coordinate the monthly and quarterly business reviews, planning activities within the SEO team and help align those efforts with partner teams
Work across team boundaries with product leaders, engineering leaders and program managers of multiple products or efforts to appropriately prioritize work to gain alignment with overall initiative, organization, and company goals
Actively identify and drive resolution on cross-team issues, scope changes, resource constraints, and other impediments
Proactively identify and mitigate issues and risks. Leveraging experience to anticipate risks in advance of impacts. Integrate business and cross-division perspective into issue/risk identification & mitigation. Decide mitigation strategies (when appropriate)
Monitor industry trends, emerging technologies, and competitive landscapes to inform program strategy and innovation
Experience and qualifications:
10+ years of related experience in related field, technology platform product management and/or large strategic program management
Bachelor's degree in Business Administration, Project Management, Computer Science, Engineering or a related field; or MBA or equivalent related professional experience
Demonstrates experience owning complex program strategy development and implementation across a program portfolio that enables world-class outcomes
Experience driving a culture of constructive critique, challenging others to bring fresh and creative perspectives to differentiating functional technical communications
Demonstrates the ability to creatively develop tools, visual aids and other original content to support the understanding/education of sophisticated and technical information (e.g., legal, operational risk, and regulatory data)
Experience coaching others on the standard methodologies and approaches for crafting clear, concise and organized communication materials to convey program status in a user-friendly way
Possess extensive experience in managing teams and nurturing talent, which involves guiding individuals through their professional journeys, providing mentorship, and creating opportunities for career advancement
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.